AlterSpin Online Casino
These Terms and Conditions govern your use of our platform and apply to all registered accounts. By completing registration, you confirm that you have read, understood, and agreed to everything set out below. We reserve the right to update these terms at any time - continued use of the platform following any update constitutes acceptance of the revised version.
1. General
Our platform operates under a licence issued by the Malta Gaming Authority (MGA/B2C/394/2017). All gaming activity on our platform falls under MGA jurisdiction and must comply with the conditions of that licence. These terms apply to casino games, live dealer tables, jackpot titles, sports betting, and all promotional offers available on the platform. Where any conflict arises between these terms and a specific promotion's rules, the promotion rules take precedence for that offer only.
2. Eligibility
To open and use an account with AlterSpin Australia, you must meet all of the following conditions:
- Age: You must be at least 18 years of age at the time of registration.
- Jurisdiction: You must be located in a jurisdiction where online gambling is lawful at the time of play.
- Capacity: You must have full legal capacity to enter into a binding agreement.
- Single Account: You may hold only one account on the platform - duplicate accounts are subject to immediate closure and forfeiture of associated funds.
- Self-Exclusion: You must not be registered on any self-exclusion list, including Gambling Help Online or any equivalent national or regional programme.
We reserve the right to request proof of eligibility at any point. Accounts found to be in breach of eligibility conditions will be suspended pending review.
3. Account Registration
When registering, you must provide accurate, complete, and current information. This includes your legal name, date of birth, residential address, and a valid email address. You are responsible for keeping your login credentials secure and must not share account access with any third party. We accept no liability for losses resulting from unauthorised account access where you have failed to protect your credentials. If you suspect unauthorised access, contact our support team immediately via live chat or at support@alterspin.com.
4. Account Verification (KYC)
AlterSpin online casino conducts identity verification on all accounts in accordance with our MGA licence obligations and applicable anti-money laundering requirements. You may be asked to provide the following at any stage:
- Photo ID: A valid passport or government-issued driver's licence.
- Proof of Address: A utility bill or bank statement dated within the last three months.
- Payment Verification: Confirmation of the deposit method used, such as a card image or crypto wallet screenshot.
- Source of Funds: Documentation demonstrating the origin of funds deposited, where required.
Withdrawals will not be processed on unverified accounts. We reserve the right to suspend account activity pending completion of KYC checks. All documents are handled in accordance with our Privacy Policy and applicable data protection legislation.
5. Deposits and Withdrawals
5.1 Deposits
AlterSpin Casino Australia accepts deposits via 21 methods, including VISA, Mastercard, Bank Transfer, Revolut, RAPID, and 15+ cryptocurrencies. The minimum deposit across all methods is AUD 15 and the maximum is AUD 8,000 per transaction. Deposits are credited to your account balance immediately in most cases, subject to processing times set by individual payment providers. We do not charge fees on deposits, though your bank or payment provider may apply their own charges independently. You may only deposit funds from payment methods registered in your own name.
5.2 Withdrawals
AlterSpin AU supports 18 withdrawal methods. The minimum cashout is AUD 15 across most options, with Bitcoin carrying a higher minimum of AUD 100 due to network fee thresholds. The maximum withdrawal per transaction is AUD 8,000. Before submitting a withdrawal, your account must be fully verified and all active bonus wagering requirements must be either completed or forfeited. We reserve the right to conduct additional security checks on withdrawal requests, which may extend processing times. We do not accept responsibility for delays caused by third-party payment processors once funds have left our system.
6. Bonuses and Promotions
At AlterSpin Australia, all bonuses and promotional offers are subject to individual terms stated on the relevant promotion page.
The following general conditions apply across all offers:
- Eligibility: Bonuses are only available to players who meet the stated qualifying criteria at the time of the offer.
- Wagering: Any bonus carrying a wagering requirement must be completed before associated funds can be withdrawn.
- Withdrawal Before Completion: Submitting a withdrawal request before completing wagering requirements will result in the cancellation of any active bonus and forfeiture of the remaining bonus balance.
- Abuse: We reserve the right to void bonuses and close accounts where we identify bonus abuse, including the use of multiple accounts, coordinated wagering patterns, or exploitation of offer mechanics.
- One Bonus at a Time: Only one casino bonus may be active at a time - a current bonus must be completed or forfeited before a new one is activated.
- Promo Codes: Where a promotional code is required to unlock an offer, it must be entered at the point specified in the promotion terms - retrospective application is not possible.
We reserve the right to modify, suspend, or withdraw any promotion at any time without prior notice.
7. Responsible Gambling
AlterSpin online casino is committed to providing a safe gambling environment. The following tools are available to all registered players directly from account settings:
- Deposit Limits: Daily, weekly, or monthly caps on the amount you can add to your account.
- Session Time Limits: A maximum play duration after which the platform logs you out automatically.
- Reality Checks: Timed on-screen notifications tracking the length of your current session.
- Cooling-Off Period: A temporary account pause without full self-exclusion.
- Self-Exclusion: A full account lock for a nominated period or permanently.
Self-exclusion requests take effect immediately and cannot be reversed during the nominated period. If you need external support, Gambling Help Online operates a free, confidential helpline at 1800 858 858, available 24 hours a day.
8. Game Fairness
All casino games on our platform use certified Random Number Generator (RNG) technology to ensure outcomes are genuinely random and independent of previous results. Our RNG systems are audited by accredited independent testing laboratories on a regular basis. Live casino games are dealt by human dealers in real time and are subject to the same regulatory standards as RNG titles. Published Return to Player (RTP) percentages reflect theoretical long-term averages and do not guarantee individual session results.
9. Limitation of Liability
AlterSpin Casino Australia provides the platform on an "as available" basis and does not guarantee uninterrupted access at all times. We accept no liability for losses arising from technical failures, service interruptions, or delays outside our direct control. Our total liability to any individual player in connection with their use of the platform is limited to the amount deposited by that player in the 12 months preceding the relevant claim. Nothing in these terms excludes or limits liability for fraud, gross negligence, or any other matter that cannot be excluded under applicable law.
10. Privacy
AlterSpin AU collects and processes personal data in accordance with our Privacy Policy and applicable data protection legislation, including the General Data Protection Regulation (GDPR). Data collected during registration and verification is used solely for account management, regulatory compliance, and fraud prevention. We do not sell, rent, or share your personal information with third parties outside of legally required compliance obligations. You have the right to request access to, correction of, or deletion of your personal data at any time by contacting us at support@alterspin.com.
11. Governing Law
These Terms and Conditions are governed by and interpreted in accordance with the laws of Malta. Any disputes arising from your use of the platform that cannot be resolved through our internal complaints process will be referred to the Malta Gaming Authority for adjudication. You agree to submit to the non-exclusive jurisdiction of the Maltese courts in connection with any such dispute.
12. Contact
For questions relating to these terms or any aspect of your account, our support team is available around the clock through the following channels:
- Live Chat: Available directly on-site at any hour.
- Email: support@alterspin.com.
- Help Centre: Available on-site for self-service queries covering accounts, banking, and bonuses.